Pick up the roach!  Why great leaders do the LITTLE things

Managers are trained to spend time balancing budgets, organizing workflow and delivering results. Very few have time to stop and focus on the small details. But the details are usually the difference between a mediocre manager and a successful leader.

Through a fascinating lesson from a simple roach, Pete will share six simple, yet essential traits that leaders can emulate every day to improve their people, their product, and their property.

THe disney way of customer service

If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney."  Although the execution is complex, the baseline concepts are quite simple.  In this session, you will uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.

Employee Engagement: Lessons from tHE MOUSE HOUSE

Successful companies like The Walt Disney Company are able to keep most of their employees engaged and motivated in the workplace.  How do they do it, and what can we learn from them? This session takes a humorous look at how to increase your engagement levels as well as the levels of your co-workers!