Put a Little Disney MAGIC into your Organization
The Walt Disney Company has a powerful history of change. From self implementation of change initiatives to large scale reactionary measures, Disney has been a leader in understanding the business rationale of change. Through proper communication, they can drive changes, large or small, through their organization with powerful results.
Join 13-year Disney veteran Pete Blank as he discusses some of the successes and failures of the Disney organization regarding change, process improvement and leadership. He will also share some secrets as to how YOU can implement some Disney MAGIC into your organization!
The Disney Way of Customer Service
If you have every visited a Disney theme park across the globe, you may feel that "nobody does customer service like Disney!" Although the execution is complex, the baseline concepts are quite simple.
In this session, you will uncover some basics customer service strategies from Walt Disney himself. You will then learn how to apply these lessons to your own department in an effort to enhance customer service across your organization.
Enhancing your Leadership Styles the Disney Way
Leaders are made and not born. Today’s leaders are being asked to be managers, counselors, trusted advisors and technical experts. But leaders cannot lead others unless they are confident in their own leadership style.
In this interactive session, we will discover the simple, yet successful model that Disney uses to train their leaders. You will learn the four steps to enhancing your leadership style, and understand how team leaders are an integral part of your organization's success.
Employee Engagement: Lessons from Disney and Beyond
Current research shows that over a third of your workforce may be disengaged. This leads to low morale, poor teamwork and high inefficiency. Even worse, up to 60% of employees intend to leave their firms after the economy improves.
Most of the guests to Walt Disney World make the assumption that Disney is a great place to work, and that employee engagement is always high. The truth is that Disney has just as many disengaged employees as any other work force. The difference is having a plan in place to minimize the number of disengaged.
Join us as we discover the common traits of disengaged employees. We will analyze what role motivation plays in the engagement process, and we will share multiple methods and solutions that Disney employs to keep employees engaged.
Sorry, Charlie: Leaders must be R.O.L.E. Models
NBA great Charles Barkley once said that he is not a role model. Today's leaders MUST take the opposite point of view. Now more than ever, today’s employees are expecting more from their leaders. Supervisors no longer play the role of manager and subject matter expert. They must now also be coach, counselor, confidant, big brother, guide, mentor, trusted advisor and perhaps most important – role model.
What does it take to be a leadership role model? It starts with relationships, oversight, leverage and evolvement. This session will take you on a journey to discover how you can become the leadership role model that your employees need.
Avoiding Sessions that Stink: Ten Tips to help Non-Trainers Train, Lead Meetings, or Share Information
Today's meeting attendee has high expectations from a presenter. It's not just enough to hear the content. They also want to be engaged, entertained and enlightened. They want stories and humor and wit. They want to know personal application. They want the presenter to be funny and approachable, and they want it all as fast as possible - after all, they have work to do back at their office.
Unfortunately, YOU are the presenter...
Whether you lead staff meetings, facilitate orientation sessions, or present to executives, these ten tips for non-trainers will positively impact your presentation style, and give you the confidence you need to prevent those stinky sessions.
*Pete is also qualified to facilitate the Myers-Briggs Type Indicator (MBTI), the DiSC Profile, the LifeStyles Inventory (LSI) and multiple other leadership profiles.
